Refund policy

Down to Earth Wellness Club

Curated with care. Protected with integrity.

Effective Date: Feb 19, 2026


At Down to Earth Wellness Club, every product we offer is physician-curated and intentionally selected to meet the highest standards of safety, efficacy, and quality. Because many of our products are health-related and sensitive in nature, we maintain strict handling protocols once items leave our facility.

 

All Sales Are Final

To preserve product integrity and ensure the safety of every client, all sales are final.

We are unable to accept returns or exchanges on:

  • Physician-grade supplements
  • Peptides and injectables
  • IV-related products
  • Wellness retail items
  • Promotional or sale items

Once an item leaves our care, we cannot guarantee proper storage or handling conditions. For this reason, both opened and unopened items are ineligible for return.

We appreciate your understanding as this policy allows us to uphold the highest standards for every client we serve.


Order Accuracy

Your wellness journey matters to us. If you believe you have received the incorrect item, please notify our team immediately upon delivery so we can review and resolve the situation promptly.

Kindly email: admin@dteclub.com

Please include:

  • Your full name
  • Order number
  • A photo of the item received
  • A brief description of the concern

Our Wellness Concierge team will respond as quickly as possible to ensure a smooth resolution.


Damages & Shipping Issues

We ask that you inspect your order upon arrival.

If your item arrives:

  • Damaged
  • Defective
  • Incorrect

Please contact us right away so we may evaluate the issue and make it right.

To expedite support, include clear photos of:

  • The product
  • The packaging
  • The shipping box (if applicable)

Timely notification allows us to work directly with our shipping partners and resolve matters efficiently.

 

At Down to Earth Wellness Club, we are committed to delivering an elevated, thoughtful experience — from consultation to checkout.

Thank you for trusting us with your wellness.